Frequent questions
Good to know
What guests most often want to know before a first appointment. If something is missing, give us a call or send a WhatsApp message.
How do I choose the right massage?
Just tell us how it feels — “my neck is stiff”, “I feel heavy”, “I want to switch off”. We will suggest something. On the home page the complaint finder takes you to a recommendation in two steps.
What do I wear? Do I have to undress?
For most treatments you undress down to your underpants — on the back, anything else gets in the way. You lie under a towel throughout; only the spot being worked on is uncovered. For foot reflexology you stay dressed.
How do I book an appointment?
You have several options: online via Treatwell (recommended — you can see live availability there), by phone or WhatsApp on +43 660 79 88 888, or by email to massagezentrumschwedenplatz@hotmail.com.
How early should I be there?
Five minutes is enough. The treatment time starts at the time you booked.
How late can I still come?
The treatment has to finish by 10 pm. For 60 minutes that means starting by 9 pm at the latest, for 90 minutes by 8:30 pm. We are open every day.
What is your cancellation policy?
Please cancel or reschedule at least 2 hours before your appointment. Bookings made through the Treatwell online reservation system need to be managed directly there.
Which payment methods do you accept?
On site we take cash only. There are cash machines on Franz-Josefs-Kai by Schwedenplatz, a two-minute walk away. If you would rather pay online, book and pay through Treatwell.
Do you sell gift vouchers?
Yes. At the studio you pay for the voucher in cash — either for a particular treatment or for an amount you choose yourself. If you cannot come by, send us an email or a WhatsApp message: we give you our bank details, you transfer the amount, and we post the voucher to you.
Do you accept doctor's referrals?
Yes. We issue an invoice that you can submit together with the doctor's referral to your health insurer (ÖGK, SVS, BVAEB). Please clarify the reimbursement amount with your insurer in advance — ideally have the referral approved before treatment begins.
Do you speak English?
For the treatment itself, pointing is enough — you show us the spot and our hands find the rest. We speak German and Chinese confidently, and enough English for the essentials. If you would like to discuss something beforehand, send us a WhatsApp message: written questions we can translate at our own pace.
How do I get to you?
Underground lines U1 and U4 to Schwedenplatz, a two-minute walk. Trams 1 and 2 stop at Schwedenplatz as well. The address is Hafnersteig 10, 1010 Vienna.
Can I shower after the treatment?
Yes, there is a shower. We provide towels.